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Patient Information

FAQ | Forms | Insurance | Patient Education


Same Day Appointments
Sports and Family Medicine is proud to offer same day appointment availability to better serve our patient’s needs. These appointments are filled on a first come first serve basis and our typical office hours are M-F 8am-5pm.

Late Appointments
If you are late for your appointment by more than 20 minutes, you have missed your appointment and may be subject to our "no-show" fee. We will attempt to schedule you for the next available appointment. If you are late for three appointments, you may be dismissed from the practice. If you are running late, please call us.

Cancellation Policy
Please be courteous, and provide 24 hours notice for all cancelled appointments. This helps ensure that we can meet the needs of all of our patients. If 24-hour notice is not given you may be charged a fee to cover the physician and staff time allotted for your appointment. If you no-show two appointments per year, you may be dismissed from the practice.

On Call Policy
Sports and Family Medicine has a physician on call 24-hours a day, 7 days a week for urgent medical care and advice. Please call the main office number at (720)-898-1110 and a message will inform you how to contact the on call physician. The on call physician will call you back in a timely manner. If your phone does not accept blocked calls it is necessary that you unblock your phone or the physician will be unable to reach you.

Prescription Refills
Refills are generally given at office visits; however, you can request refills by calling your pharmacy during normal business hours only. Note, you may be asked to schedule an office visit depending on the specific medication. All mail order prescriptions require an office visit.

Please allow 48 hours for all refill requests to be processed. Sports and Family Medicine's policy is to not refill medications at night or on the weekend unless it is an urgent situation. Please plan ahead, so you won't run out of medication.

Care Management
Our staff will make every effort to return your phone call within 24 hours. Please understand that our medical assistants are busy assisting the physician and it may take time to assess your situation and talk to the physician before returning your call.

Lab Work
Unfortunately, we are unable to accommodate requests to do labs here at our office that were ordered by an outside health care provider e.g. Cardiologist or other specialist. However, we will continue to draw labs ordered by our providers at the time of service.

Form Completion
We are happy to fill out relevant medical forms at the time of your office visit. However, if form completion is requested outside of a normal visit, then a form completion fee may be required or an office visit suggested. Please contact our office with any questions or concerns regarding our policy.

If you are responsible for co-insurance, co-pays, or deductibles, it is necessary for us to collect payment at the time of service. It is a violation of our insurance contracts to waive fees. For your convenience Sports and Family Medicine accepts Visa, MasterCard, cash, and checks.